Privacy Policy
Last updated: April 11, 2026
1. Who We Are
We operate short-term rental properties in Lipa City, Batangas, Philippines. This website allows guests to browse our listings, check availability, and submit booking requests. When we say “we,” “us,” or “our” in this policy, we mean the property management team behind this site.
2. Information We Collect
When you make a booking or contact us, we collect:
- Full name — to identify your reservation
- Email address — to send booking confirmations and updates
- Phone number — to reach you regarding your stay
- Booking details — check-in/check-out dates, number of guests, special requests, and selected property
- Payment method — which payment channel you used (GCash, BPI, or card). We do not store credit card numbers; card payments are processed securely by Stripe.
We may also collect basic technical data automatically, such as your IP address, browser type, and pages visited, through standard web analytics.
3. How We Use Your Information
- Process and confirm your booking
- Send booking confirmations and stay-related emails
- Respond to your inquiries via the contact form
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Third-Party Services
We use the following services that may process your data:
- Stripe — for secure card payment processing. Stripe’s privacy policy applies to card transactions.
- Google Analytics — for anonymous website usage statistics.
- Vercel — for website hosting.
5. Data Retention
We retain booking records and contact messages for as long as necessary to fulfill our business and legal obligations. If you would like your data removed, please contact us and we will process your request within a reasonable timeframe.
6. Data Security
We take reasonable measures to protect your personal information. Passwords are encrypted, card payments are handled by Stripe (PCI-compliant), and access to booking data is restricted to authorized administrators.
7. Your Rights
You have the right to:
- Request a copy of the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data, subject to legal retention requirements
To exercise any of these rights, email us at customerservice@haveninlipa.com.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.
9. Contact Us
If you have any questions about this privacy policy, please reach out: